Your Guide to Working with Qualitree We are very keen to provide a quality service and a high level of customer satisfaction. Please take a few minutes to read the information below as this forms the terms and conditions of our contract. Qualitree Ltd agree to perform the work in a competent manner in compliance to the specification and quotations contained in our quotation.

ACCEPTANCE OF THE CONTRACT AND PROGRAMMING OF THE WORK: When you accept the quotation we will start the work planning process which may include dealing with permissions from the Local Authority (see the clause below in respect of ‘do I need permission’). We will advise you of the estimated completion date for your work. All customers are entitled to a 14 day cooling off period following acceptance of the quotation and after this period, in the event of a cancellation at short notice, we may charge a percentage of the quotation to cover our costs. Standard of work. All work shall be completed in line with BS3998 ‘Recommendations for Tree Work’ where appropriate unless agreed otherwise with the customer. 

FELLING TREES AND STUMP GRINDING.  When felling trees we will take the tree down to as near to ground level as possible dependant on ground level and foreign objects around the base of the tree. Stump grinding can be arranged at an additional cost. Stump grinding is normally carried out within a few days of the felling rather than on the same day. We will call you to arrange a convenient time to undertake this work. Stump grindings are normally used to backfill the resulting hole as they decompose rapidly. The chippings can be removed from site but this would incur an additional cost.

WILL MY NEIGHBOURS BE AFFECTED? Sometimes it is necessary to have access to a neighbouring property, particularly when branches overhang. It would be very helpful if you could inform them of your intention to carry out work and the date on which it will take place. 


REDUCTIONS: Where a reduction is required a photo and picture may be supplied with quotation. The quotation will be given in meterage. This is only a guide but can help both the Customer and the arborist work towards an end result. The climber will aim to prune to the most ideal point, usually a smaller secondary branch. Thinning is different from reducing. Thinning involves removing a percentage of materials from the tree without actually reducing its size.

 DO I NEED TO TREAT (POISON) THE STUMP AFTER FELLING? The majority of conifers will cease to grow following felling and will decay naturally. Some deciduous species will send up shoots. We try to avoid the use of chemicals but on request will apply a single treatment using ECOPLUG MAX to manufacturer’s specification. Further treatments (if required) will attract additional cost.

UNDERGROUND AND OVERHEAD SERVICES: Although every reasonable effort shall be made to locate the presence of underground services, unless a plan showing the exact location of underground pipes, wires or cables has been forwarded to us by the Owner of the land or his agent prior to the formation of the Contract; Qualitree Ltd shall be under no liability for any damage caused as a result of work performed under the Contract to such pipes, wires or cables, or for any damage to property resulting there from, and the Owner of the land or his agent shall be solely liable for any such damage.

MEASUREMENTS: All measurements mentioned in any correspondence are approximate.

TREE TRANSPLANTING & PLANTING : All trees will be planted in accordance with bs-8545:2014 although there is a possibility that the tree will fail to survive once planted  due to various factors such as : the trees may have incurred stress when imported into the country or transported from the nursery, improper watering ie not enough water or over watering or poor stock from the nursery. Qualitree Ltd shall not be liable for any damages or replacement of the trees once they have been planted.  


INSURANCE: All work carried out by Qualitree Ltd shall be covered by a £5,000,000 Third Party and Public Liability Insurance for damage to person’s property that may result in the implementation of the Contract.

GENERAL: Qualitree Ltd shall not be liable in damages or otherwise because of non-performance of a Contract arising on account of adverse weather conditions, strikes, lock-outs, war and civil commotion; or lack of adequately skilled labour due to causes beyond our control. Further, we retain the right in such circumstances to cancel the Contract in whole or in part. Completion dates shall be contingent upon weather conditions. Three months after the submission of the quotation, Qualitree Ltd reserves the right to withdraw and re-price work, unless otherwise agreed in writing on acceptance of instructions from the Owner. Quotations for felling are based upon the assumption of trees being free from metal, stone or other hidden obstructions. In the event of a tree being impossible to fell in the normal way, The Company reserves the right to re-quote accordingly. The Contract price is based on the site conditions existing at the time of the preparation of the estimate remaining unchanged.

CANCELLATION  OF THE ACCEPTED WORKS BY THE CLIENT: If the engagement is cancelled by the Client he/she shall immediately notify Qualitree Ltd and shall pay  the following fee: where notice of more than 4 weeks is given prior to the date of the works being carried out: No fee is payable To Qualitree Ltd . Where notice of more than 7 days and less than 4 weeks is given prior to the date of the works being carried out: 70% of the accepted quotation is payable to Qualitree Ltd. Where notice of less than 7 days is given prior to the works being carried out: 100% of the accepted quotation is payable to Qualitree Ltd .


COMPLAINTS:  We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.